- Quality Ingredients
- Great for DIY
- Easy to Use
It is not the product that I dislike. It is the fact I didn't receive the product. I can't track it with the tracking number because it doesn't work. You will not respond to the contact that I sent on your web site. It has been two weeks since I placed the order. It has been two weeks since you sent the tracking number. I really like the product is the reason I keep ordering it, but I don't like not getting what I ordered and not getting a reply to the message I sent on you web site.
Our sincerest apologies for the delay in shipping. It looks like DHL may have misplaced the shipment, though it is still being tracked as arriving late. I've expedited another gallon to be shipped to you, it should arrive by November 3rd. If the first gallon ends up being delivered, please feel free to keep the additional gallon on us.
While this isn't a common occurrence, it's certainly unacceptable that you had this experience. We definitely value our relationship with you and apologize for any inconvenience you've faced.